Today’s mobile-first consumers are unlikely to have the patience to stand in line at a branch, enter information repeatedly or wait days for an application approval. However, the systems running many banks weren’t designed for the speed and intuitive self-service options required to satisfy customers.
Accelerate banking transactions and customer onboarding by empowering your customers to open an account or apply for a loan via their method of choice. Customers can use their mobile device to snap a photo of an ID or document, a check for deposit or a card for account funding, as well as use a tablet at a branch kiosk. By embracing a digital self-service/assisted-service model via a single, open platform, you build customer loyalty while driving revenue.
When a customer needs to process a tax return, he or she can simply visit one of our branches and scan the form using a self-service machine. The underlying Kofax technology makes it ultra-quick and easy for customers to process and pay tax returns, with no assistance whatsoever from our busy staff members.
When you embrace a digital self-service/assisted-service model, you build loyalty by offering customers the control, functionality and visibility they expect—all while enjoying faster processing, fewer errors and greater efficiencies.