Digital Transformation
5 Things to Know About “Digitalizing” Core Organizational Processes
AIIM’s recent research in the State of the Industry report identified “digitalizing” core organizational processes as currently the most important practice area for organizations relative to achieving their digital transformation goals.
12 Innovative Use Cases for RPA in Finance & Accounting
We continue to find gaps in automated processes where there are activities and tasks between systems, such as keying and re-keying information from one application to another, logging into supplier portals to gather information, and manual updating of financial data or ERP applications from Excel spreadsheets.
How Robots Can Automate Your Most Labor-Intensive Financial Processes
In a recent video interview, Forrester’s Craig Le Clair, VP and Principal Analyst for Robotic Process Automation (RPA), noted that the majority of investment he sees going into robotic process automation is in the area of shared operations like finance and accounting.
Mind the Gap: Connecting Front, Middle and Back Offices in Banking
Digital transformation is important; on this point, most financial institutions can agree. Yet many of these same institutions are not making enough progress in digitizing their operations to remain competitive with customers while keeping costs in check.
Digital Transformation of Customer Onboarding: Are We There Yet?
Whether you are a bank, insurance company, government agency or other organisation, you need to make it easier for your customers to engage with you. Especially in high-value customer journeys, such as when customers are onboarding for the first time, you can’t afford to disappoint them during those early moments of engagement with you. If you do, the relationship you spent time developing can quickly sour—or worse, end before it even begins. This is why onboarding is the most critical mile of the journey your customers embark upon with your business.
Three Priorities for Healthcare IT Leaders in 2016 and Beyond
The Office of the National Coordinator for Health Information Technology (ONC) appears to be clearly committed to improving the quality and value of healthcare using IT as a primary agent of change.
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